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About Us

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Our Values

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Meet Our Team

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<div><strong>Role Purpose</strong><br>The Operations Manager is responsible for ensuring the smooth, efficient and commercially effective day-to-day running of the business. This role will oversee operational processes, systems, stock management and business workflows to support growth across DTC, B2B and marketplace channels.</div>
<div>The role will lead operational improvements, manage business infrastructure and support teams to ensure the business operates efficiently as it scales. This is a hands-on role requiring strong organisation, commercial thinking and the ability to manage multiple moving parts across the business.</div>
<div><strong>Key Responsibilities</strong><br>Business Operations &amp; Workflow Management<br>• &nbsp; &nbsp; &nbsp; Oversee the day-to-day operations of the business to ensure efficiency and smooth running</div>
<div>• &nbsp; &nbsp; &nbsp; Develop, implement and improve operational systems, processes and workflows</div>
<div>• &nbsp; &nbsp; &nbsp; Identify operational inefficiencies and implement improvements to increase productivity and reduce costs</div>
<div>• &nbsp; &nbsp; &nbsp; Support the wider business with operational structure and process optimisation</div>
<div>• &nbsp; &nbsp; &nbsp; Ensure operational priorities are delivered effectively and on time</div>
<div>Team Management &amp; Support<br>• &nbsp; &nbsp; &nbsp; Manage and support the operations and admin team</div>
<div>• &nbsp; &nbsp; &nbsp; Provide leadership, guidance and day-to-day support across operational functions</div>
<div>• &nbsp; &nbsp; &nbsp; Support recruitment, onboarding and development of team members</div>
<div>• &nbsp; &nbsp; &nbsp; Help build a positive, organised and high-performing operational culture</div>
<div>Performance &amp; Commercial Operations<br>• &nbsp; &nbsp; &nbsp; Monitor operational performance, KPIs and budgets</div>
<div>• &nbsp; &nbsp; &nbsp; Support business performance through strong operational planning and execution</div>
<div>• &nbsp; &nbsp; &nbsp; Work closely with senior leadership to support strategic planning and growth initiatives</div>
<div>• &nbsp; &nbsp; &nbsp; Provide operational reporting and recommendations to improve business performance</div>
<div>Supplier, Partner &amp; External Management<br>• &nbsp; &nbsp; &nbsp; Coordinate suppliers, contractors and external partners</div>
<div>• &nbsp; &nbsp; &nbsp; Ensure clear accountability and delivery standards across third-party relationships</div>
<div>• &nbsp; &nbsp; &nbsp; Support effective communication and collaboration across operational stakeholders</div>
<div>Customer Experience &amp; Service Standards<br>• &nbsp; &nbsp; &nbsp; Ensure high customer service standards are maintained across operational touchpoints</div>
<div>• &nbsp; &nbsp; &nbsp; Support operational processes that improve customer experience and fulfilment efficiency</div>
<div>• &nbsp; &nbsp; &nbsp; Resolve operational challenges quickly and effectively to minimise business disruption</div>
<div>Stock Management &amp; Systems<br>• &nbsp; &nbsp; &nbsp; Manage multiple stock pools across B2B, B2C accounts and marketplaces</div>
<div>• &nbsp; &nbsp; &nbsp; Support operational accuracy across inventory management and fulfilment processes</div>
<div>• &nbsp; &nbsp; &nbsp; Assist with IT integration and operational systems management</div>
<div>• &nbsp; &nbsp; &nbsp; Ensure systems and operational tools support business growth and efficiency</div>
<div>Compliance &amp; Operational Governance<br>• &nbsp; &nbsp; &nbsp; Ensure compliance with company policies, health &amp; safety requirements and relevant regulations</div>
<div>• &nbsp; &nbsp; &nbsp; Support operational governance and best practice across the business</div>
<div>• &nbsp; &nbsp; &nbsp; Maintain organised operational processes and documentation standards</div>
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<div><strong>Critical Skills &amp; Experience</strong><br>Essential<br>• &nbsp; &nbsp; &nbsp; Previous experience in an Operations Manager or similar operational leadership role</div>
<div>• &nbsp; &nbsp; &nbsp; Strong organisational and problem-solving skills</div>
<div>• &nbsp; &nbsp; &nbsp; Excellent communication and leadership capabilities</div>
<div>• &nbsp; &nbsp; &nbsp; Commercial awareness with practical decision-making skills</div>
<div>• &nbsp; &nbsp; &nbsp; Experience improving operational processes, systems and team performance</div>
<div>• &nbsp; &nbsp; &nbsp; Strong ability to manage multiple priorities in a fast-paced environment</div>
<div>• &nbsp; &nbsp; &nbsp; Experience managing suppliers, contractors and external partners</div>
<div>• &nbsp; &nbsp; &nbsp; Strong attention to detail and operational accountability</div>
<div>• &nbsp; &nbsp; &nbsp; Confident using business systems, reporting tools and operational platforms</div>
<div>Desirable<br>• &nbsp; &nbsp; &nbsp; Experience within retail, ecommerce or product-based businesses</div>
<div>• &nbsp; &nbsp; &nbsp; Experience managing stock operations across DTC, B2B and marketplaces</div>
<div>• &nbsp; &nbsp; &nbsp; Experience supporting operational scaling within a growing business</div>
<div>• &nbsp; &nbsp; &nbsp; Understanding of operational compliance, health &amp; safety and business governance</div>
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<div><strong>What Success Looks Like</strong><br>• &nbsp; &nbsp; &nbsp; Smooth and efficient day-to-day business operations</div>
<div>• &nbsp; &nbsp; &nbsp; Improved operational workflows, systems and team productivity</div>
<div>• &nbsp; &nbsp; &nbsp; Strong operational support for business growth and scaling</div>
<div>• &nbsp; &nbsp; &nbsp; Effective stock management across all channels and marketplaces</div>
<div>• &nbsp; &nbsp; &nbsp; High standards of customer service and operational delivery</div>
<div>• &nbsp; &nbsp; &nbsp; Strong supplier and partner performance management</div>
<div>• &nbsp; &nbsp; &nbsp; Clear operational visibility through reporting, KPIs and process management</div>
<div>• &nbsp; &nbsp; &nbsp; A proactive, commercially focused and solutions-driven operations function</div>
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Operations Manager

<html><head></head><body><div><strong>About Eleanor Bowmer<br></strong>At Eleanor Bowmer, we create bold, joy-filled designs that brighten everyday life. As a fast-growing lifestyle brand spanning homeware, gifting, and stationery, we operate across both DTC (ecommerce and retail) and a growing B2B/wholesale portfolio.</div>
<div><strong><br></strong>
<div><strong>Role Overview</strong><br>The Sales Support Executive plays a key role in supporting the growth of the Eleanor Bowmer brand by ensuring seamless communication and coordination between internal teams and key retail partners. This role is responsible for maintaining accurate product and sales information that is shared with retailers, supporting account management, and helping maximise every sales opportunity through efficient processes and strong retailer relationships.</div>
<div>&nbsp;<br><strong>Key Responsibilities</strong></div>
<div><strong>Retailer &amp; Account Support</strong></div>
<div>
<ul>
<li>Work closely with key retail partners to understand and manage their delivery requirements, processes, and timelines.</li>
<li>Support the Sales Account Manager in maintaining strong relationships with retailers and ensuring all opportunities are fully explored.&nbsp;</li>
<li>Act as a central point of coordination between the Eleanor Bowmer Operations and salesteam and retail partners.&nbsp;</li>
</ul>
<strong>Product &amp; Sales Information Management</strong></div>
<div>
<ul>
<li>Ensure accurate and timely sharing of product data, including SKU numbers, barcodes, pricing, and imagery.&nbsp;</li>
<li>Manage the flow of information from the Eleanor Bowmer team to retailers to support product listings and launches.&nbsp;</li>
<li>Complete and submit retailer new line forms and support operations on filling in onboarding documentation.&nbsp;</li>
</ul>
<strong>Order &amp; Operations Coordination</strong></div>
<div>
<ul>
<li>Support the process of purchase orders (POs), ensuring all requirements are clearly communicated to the Operations team.&nbsp;</li>
<li>Liaise with Operations to ensure delivery expectations, timelines, and retailer requirements are met.&nbsp;</li>
<li>Track orders and support issue resolution where needed.&nbsp;</li>
</ul>
<strong>Digital &amp; Retail Readiness</strong></div>
<div>
<ul>
<li>Provide retailers with all necessary copy, product descriptions, and imagery to support online sales.&nbsp;</li>
<li>Ensure all product data is accurate, consistent, and aligned across retailer platforms.&nbsp;</li>
<li>Support the timely launch of new products across retail channels by sharing data in line with the Retailers Critical Path</li>
</ul>
&nbsp;</div>
<div><strong>Sales, Range Launches &amp; Presentations</strong></div>
<div>
<ul>
<li>Assist in the communication of new ranges, collections, and product updates to retail partners.&nbsp;</li>
<li>Support the preparation and distribution of sales presentations and product materials.&nbsp;</li>
</ul>
<strong>Events &amp; Trade Shows</strong></div>
<div>
<ul>
<li>Support the planning, setup, and execution of trade shows and sales events.&nbsp;</li>
<li>Assist with in-store or external retail events, ensuring strong brand presentation and sales support.&nbsp;</li>
<li>Contribute to post-event follow-up and sales activity.&nbsp;</li>
</ul>
&nbsp;<br><strong>Daily &amp; Weekly Tasks</strong></div>
<div>
<ul>
<li>Completing retailer new line forms and maintaining product listings&nbsp;</li>
<li>Sharing product data, imagery, and copy with retail partners&nbsp;</li>
<li>Processing and tracking purchase orders&nbsp;</li>
<li>Communicating delivery requirements with Operations&nbsp;</li>
<li>Supporting sales presentations and retailer communications&nbsp;</li>
<li>Assisting with trade show preparation and follow-up&nbsp;</li>
</ul>
&nbsp;<br><strong>Skills &amp; Experience</strong></div>
<div>
<ul>
<li>Strong organisational and administrative skills with high attention to detail&nbsp;</li>
<li>Excellent communication skills, both written and verbal&nbsp;</li>
<li>Ability to manage multiple tasks and deadlines in a fast-paced environment&nbsp;</li>
<li>Experience in a sales support, wholesale, or retail environment (preferred)&nbsp;</li>
<li>Proficiency in Excel and data management systems&nbsp;</li>
<li>A proactive and collaborative approach to teamwork&nbsp;</li>
</ul>
&nbsp;<br><strong>Key Attributes</strong></div>
<div>
<ul>
<li>Highly organised with strong attention to detail&nbsp;</li>
<li>Commercially aware with a customer-focused mindset&nbsp;</li>
<li>Adaptable and solutions-oriented&nbsp;</li>
<li>Enthusiastic about brand growth and retail partnerships&nbsp;</li>
</ul>
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Sales Support Executive

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<div><strong>Role Summary</strong></div>
<div>&nbsp;</div>
<div>A key role that involves the smooth running of our financial processes, HR systems and office. The role is a centre point for activity to ensure we’re able to deliver great service to our customers. This is a diverse role with financial administration, HR and office management as well as supporting other teams when needed.</div>
<div><strong>The right candidate must have experience of Xero at an administrator level.<br><br>Minimum 24hrs Per week</strong></div>
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<div><strong>Role Details&nbsp;</strong></div>
<ul>
<li>Finance Administration – Creation and approval of Invoices, Purchase orders and Bills. Reconciliation of bank and credit card transactions, compilation of weekly payment runs. Support the team with management of travel and business expenses.</li>
<li>Data management – Maintain customer, supplier and product data within finance system. Support commercial and product teams with supplier and customer onboarding.</li>
<li>Accounts receivable – Pro actively manage the accounts receivable function, where required chase and escalate unpaid invoices</li>
<li>Financial reporting – Support company directors and external partners with regular financial reporting.</li>
<li>HR – An administrator of our HR processes and systems. Supports with the employee lifecycle; contracts, onboarding checks, HR admin, payroll, correspondence etc.</li>
<li>PA/ Team Administration – Supports the company Directors with email management, calendar, diary and travel planning. A proactive approach to ensuring these team members operate efficiently.</li>
</ul>
<div>&nbsp;</div>
<div><strong>Needs to be / Needs to have </strong></div>
<ul>
<li>Must have previous experience of Xero at an administrator level</li>
<li>Able to multi-task in a varied role</li>
<li>Have high levels of discretion and able to deal with confidential information</li>
<li>Proactive and solution-orientated approach</li>
<li>A team player and a trusted colleague who can be relied upon</li>
<li>HR system and administration experience, a basic understanding of employment law</li>
<li>Administration / personal assistant experience</li>
<li>Previous office management experience would be desirable to support out operations team, understanding of Health and Safety also desirable</li>
</ul>
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<div><strong>Role measures</strong></div>
<ul>
<li>Accurate and timely reconciliation of Xero</li>
<li>Accounts payable function well managed to support cashflow</li>
<li>Directors and Team operating efficiently</li>
<li>On-time and accurate completion of HR tasks, HR records maintained to a high standard</li>
</ul>
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Finance and Business Administrator

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<div><strong>Role Overview</strong></div>
<div>We are looking for a commercially driven Senior Digital &amp; Ecommerce Manager to own the performance and growth of our ecommerce business across DTC, B2B and marketplaces.</div>
<div>This role combines ecommerce trading, digital marketing, CRO and customer journey optimisation to deliver online revenue growth. You will lead the trading and marketing calendars, optimise digital acquisition channels, and continuously improve the onsite experience to drive conversion, AOV and customer lifetime value.</div>
<div>This is a hands-on leadership role requiring a balance of commercial thinking, analytical decision-making and operational execution.</div>
<div>&nbsp;</div>
<div>
<div><strong>Key Responsibilities</strong></div>
<div><strong>Ecommerce Trading &amp; Revenue</strong></div>
<ul>
<li>Own delivery of online revenue targets across DTC, B2B websites and marketplaces.</li>
<li>Lead the ecommerce trading calendar, aligning promotions, product launches and key trading periods.</li>
<li>Monitor daily performance and react quickly to opportunities across pricing, merchandising and marketing.</li>
<li>Drive improvements in CVR, AOV, and customer lifetime value.</li>
</ul>
<div><strong>Digital Marketing &amp; Acquisition</strong></div>
<ul>
<li>Develop and execute the digital marketing strategy across key channels including paid social, paid search, email/CRM, SEO and organic social.</li>
<li>Manage budgets, channel performance and optimisation to deliver strong ROAS and customer acquisition.</li>
<li>Work closely with creative teams to develop high-performing campaign assets.</li>
</ul>
<div><strong>CRO, UX &amp; Customer Experience</strong></div>
<ul>
<li>Own the onsite customer experience, identifying friction points and improving UX/UI.</li>
<li>Lead a continuous CRO programme, using data, testing and customer insight to improve conversion and basket value.</li>
<li>Optimise the end-to-end customer journey from acquisition through to retention.</li>
</ul>
<div><strong>Ecommerce Platform &amp; Roadmap</strong></div>
<ul>
<li>Own the Shopify ecommerce roadmap, delivering improvements that drive revenue growth and better customer experience.</li>
<li>Manage the ecommerce tech stack, integrations and platform partners.</li>
<li>Deliver site improvements, launches and new features on time.</li>
</ul>
<div><strong>Data &amp; Performance</strong></div>
<ul>
<li>Track and report on key metrics including revenue, CVR, AOV, ROAS, CPA, CAC and LTV.</li>
<li>Use GA4 and platform analytics to generate insights and inform trading, marketing and UX decisions.</li>
<li>Provide clear performance reporting and actionable recommendations to the leadership team.</li>
</ul>
<div><strong>Agencies, Partners &amp; Team</strong></div>
<ul>
<li>Manage relationships with digital agencies and technology partners, ensuring clear accountability for delivery.</li>
<li>Provide leadership and support to the Senior Ecommerce Executive, Senior Marketing Executive and Social Media Assistant.</li>
<li>Work cross-functionally with marketing, operations, product and creative teams to deliver integrated campaigns and strong customer journeys.</li>
</ul>
<div><strong>Skills &amp; Experience</strong></div>
<div><strong>Essential</strong></div>
<ul>
<li>5+ years experience in ecommerce and digital marketing, ideally within retail or DTC brands</li>
<li>Strong Shopify experience</li>
<li>Proven experience delivering online revenue growth</li>
<li>Hands-on experience across paid media, CRM and SEO</li>
<li>Strong understanding of ecommerce trading and merchandising</li>
<li>Experience leading CRO and A/B testing programmes</li>
<li>Strong analytical skills using GA4, Shopify and digital marketing platforms</li>
<li>Experience managing agencies and external partners</li>
</ul>
<div><strong>Desirable</strong></div>
<ul>
<li>Experience managing marketplaces</li>
<li>Experience scaling international ecommerce</li>
<li>Experience with Klaviyo or similar CRM platforms</li>
</ul>
<div><strong>Success Measures</strong></div>
<ul>
<li>Delivery of ecommerce and marketplace revenue targets</li>
<li>Improvements in CVR, AOV and basket size</li>
<li>Strong ROAS and marketing efficiency</li>
<li>Continuous improvement of website experience and CRO</li>
<li>Successful execution of the trading and marketing calendars</li>
</ul>
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</div>
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Job Openings

Operations Manager

Sales Support Executive

Finance and Business Administrator

Senior Digital & Ecommerce Manager